∙ Address user tickets
∙ Troubleshoot the issues.
∙ preventive maintenance
∙ Pro-active check of applications
∙ Record technical issues and solutions in logs
∙ Should handle unresolved issues
∙ Help to create technical documentation and manuals
SKILLS AND KNOWLEDGE
∙ Excellent in working directly in a customer service environment.
∙ Excellent interpersonal skills are essential
∙ Strong work ethics as well as excellent oral and written communication skills
∙ Handling issues independently and grooming the team