Accountabilities

Support

∙ Address user tickets

∙ Troubleshoot the issues.

∙ preventive maintenance

∙ Pro-active check of applications

∙ Record technical issues and solutions in logs

∙ Should handle unresolved issues

∙ Help to create technical documentation and manuals

SKILLS AND KNOWLEDGE

∙ Excellent in working directly in a customer service environment.

∙ Excellent interpersonal skills are essential

∙ Strong work ethics as well as excellent oral and written communication skills

∙ Handling issues independently and grooming the team