Educational Qualifications: B.Tech/BE/Diploma/Graduate in Computer science

JOB PURPOSE

We are looking for Application support engineer who will be responsible for the operational support and to ensure the availability and consistent performance of our corporate applications. Taking ownership of application related problems & pursues problem resolution and root cause analysis.

• Incident management
• Problem management
• Change management

Accountabilities:

∙ Address user tickets for Application support.

∙ Troubleshoot the issues at L2 level.

∙ preventive maintenance for Applications.

∙ Pro-active check of applications.

∙ Record technical issues and solutions in logs

∙ Providing KT to team and grooming them

∙ Should handle unresolved issues

∙ Help to create technical documentation and manuals

Key Performance Indicators

∙ Achieving 99.99% SLA and meeting the stake holders’ expectations related to IT&C.

∙ Day to day smooth Application operations.

∙ Proactive incident identification & correction

∙ Maintain 99.99% uptime of end systems and peripherals

∙ Perform weekly, half monthly and monthly PM as per define schedule

∙ Adhere incident management, Service request & change management process

 Skills and Knowledge

∙ Having understanding of Aviation domain.

∙ Must have worked in Application support environment.

∙ Working knowledge of Advance Java or PHP with Oracle/MS SQL/MTSQL/MS Access.

∙ Excellent in working directly in a customer service environment.

∙ Excellent interpersonal skills are essential.

∙ Strong work ethics as well as excellent oral and written communication skills

∙ Handling issues independently and grooming the team.

Company Profile:

We are a Digital Airport Company, and we transform Airports and its related experiences through Digital Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport Services focused on Airports and their related domains enabled through Technology Solutions, IT Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have built significant experience in this sector over the past few years.

We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products. We are building digital and transformation capabilities to complement the IT Managed service to create value for our customers. The current leadership of the company has both domestic and global experience in building and running high performance Digital First, Service organizations and over 20+ years in the ITES sector.

As we embark on taking WAISL to the next level and we focus on – larger revenue, a larger customer base (Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization (People, System Engineering).  Current revenues are at approx. US $50 million, largely secured by long-term contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and global airports and related adjacencies.