Job Role: Senior Engineer – EUS
Job Location: Delhi
Experience: 2 – 4 Years
Job Purpose:
Briefly describe the general purpose of the position or its significance from the organisation’s point of view and how it contributes to the overall mission/objective of the organization. address Incident management issues for IT applications and Infrastructure relating to both internal and external users as per agreed response and resolution times.
Key Accountabilities:
List the responsibilities/duties associated with the job. For each responsibility/ duty listed, give the factors on which an individual’s performance is judged.
Providing End User Support:
- End user Calls relating to Desktops, Laptops, Video and Audio support, Printers and CC vehicle
- New systems and Printer’s installation as per requirement and STD Software installations
- Support Airlines and Ground handlers calls relating to CUTE, LDCS, CUSS, DCS, AFTN, VDGS, BRS, Barcode scanners. Basic LAN issues and any other systems as identified by Manager applications.
- Patch installations.
- Security patch installation and identifying vulnerability and cleaning
Real time Monitoring of all IT Infra Equipment:
- Health Check up
- Event Monitoring
- Identifying Incidents
- Threshold Monitoring
Documentations:
- Asset inventory
- IMAC preparation for New Assets
- Prepare Server Performance Reports
- Record Service Call request and part replacement logs.
Skills and Knowledge
Educational Qualifications:
Diploma / Graduate in any stream
Relevant and total years of Experience:
2 – 4 years in IT infrastructure support
