Senior Engineer- Middleware Support

Experience: 6-12 years
Job Location: New Delhi
Number of positions: 2

Position brief:

We are currently seeking a talented and motivated individual to join our team as a Middleware Operation Support Engineer. In this role, you will be responsible for ensuring the availability, performance, and reliability of our organization’s middleware infrastructure, including application servers, messaging systems, and integration platforms. The successful candidate will have a strong technical background in middleware technologies, excellent problem-solving skills, and a proactive approach to managing and supporting middleware operations. Middleware support engineer who will be responsible for the operational support and to ensure the availability and consistent performance of our corporate applications. Taking ownership of application related problems & pursues problem resolution and root cause analysis.

∙ Incident management

∙ Problem management

∙ Change management


Location: New Delhi

Role & Responsibilities:

The role of the candidate will be:

  1. Middleware Operation Support:

∙ Monitor, maintain, and troubleshoot middleware infrastructure components, including application servers (e.g., WebLogic, JBoss), messaging systems (e.g., Apache Kafka, RabbitMQ), and integration platforms (e.g., MuleSoft, IBM Integration Bus).

∙ Deploy, configure, and optimize middleware environments to support the needs of our applications and business processes, ensuring scalability, performance, and security.

∙ Collaborate with application development teams to deploy new applications and updates to existing applications, ensuring seamless integration with middleware components.

∙ Implement and maintain monitoring tools and alerts to proactively identify and resolve issues before they impact system availability or performance.

∙ Perform root cause analysis for middleware-related incidents and implement corrective actions to prevent recurrence.

∙ Develop and maintain operational procedures, documentation, and knowledge base articles to facilitate efficient incident response and problem resolution.

∙ Coordinate with IT infrastructure teams to ensure that middleware infrastructure is properly integrated with underlying hardware and networking components.

∙ Provide technical support and guidance to other IT teams and stakeholders on middleware-related matters, including best practices, troubleshooting techniques, and performance optimization.

∙ Coordinate with IT infrastructure teams to ensure that the underlying infrastructure, including servers, databases, and networking components, supports the needs of the applications.

∙ Achieving 99.99% SLA and meeting the stake holders’ expectations related to IT&C.

∙ Maintain 99.99% uptime of end systems and peripherals

∙ Establish and enforce incident management processes, including incident logging, prioritization, escalation, and resolution, to minimize business impact and downtime.

∙ Conduct regular performance reviews, provide coaching and mentoring to team members, and identify opportunities for skill development and career growth.

∙ Leading the team of Application support L1/L2.

∙ Troubleshoot the issues at L3 level.

∙ Preventive maintenance for Applications.

∙ Pro-active check of applications.

∙ Record technical issues and solutions in logs

∙ Providing KT to team and grooming them

∙ Should be able to handle unresolved issues

∙ Help team to create technical documentation and manuals.

∙ Perform weekly, half monthly and monthly PM activity as per define schedule

∙ Adhere incident management, Service request & change management process


  1. Collaboration and Stakeholder Management:

    1. Collaborate with IT teams and business stakeholders to understand network requirements and align network services with organizational goals.

    2. Coordinate with vendors, service providers, and external partners to ensure smooth network operations and service delivery.

    3. Communicate network-related updates, issues, and project statuses to relevant stakeholders.

    4. Act as a technical escalation point for network-related incidents and provide timely resolution.

  2. Documentation and Reporting:

    1. Maintain accurate and up-to-date documentation of network infrastructure, configurations, and processes.

    2. Prepare regular reports on network performance, incidents, and capacity utilization.

    3. Contribute to the development of network-related policies, procedures, and guidelines.


Required Soft Skills

 Highest standard of integrity and ethics

 Ability to think critically and analytically to assess complex situations Result orientation and proven execution capability.

 Excellent oral & written communication skills

 Good leadership skills to inspire and motivate teams to execute strategic initiatives effectively.

 Comprehensive understanding of the organization’s industry, market dynamics, and competitive landscape.


Working Experience and Qualification

  •  B.Tech/BE/Diploma/Graduate in Computer science / Bachelor’s degree in any field, preferably Information Technology, or a related field.
  • 6 – 9 years of experience as IBM BAW and WMQ Support Engineer. Design, Development, Implementation & Support.
  • Experience with in product & Fix pack installations.
  • Install and Configuration of IBM WMQ 7.x, 8.x and 9.x on different environments like Linux and Windows.
  • Implementing Distribution Communications and Cluster Communications over different Platforms.
  • Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues and Queue
  • Aliases, Transmission Queues, Dead Letter Queues, Cluster Queues, Channels, Listeners.
  • Handling Incident tickets with all Priorities.
  • Working on problem determination, troubleshooting, backup & recovery.
  • Set Authorities on Queue Managers, Queues, Channels.
  • Enabled Triggering on MQ Queues.
  • Strong experience in using MQSC commands.
  • Create channel definition tables based on requirement
  • Awareness of SSL related concepts for WebSphere MQ.
  • Problem determination using Queue Manager error logs.
  • Converted an existing network of Queue Managers into a cluster environment.
  • Good experience in performance tuning and query optimization techniques.\Created Channels to connect from WebSphere MQ Client to Web Sphere MQ Server.

 Assisted other team members in other project related activities

 Provided 24×7 on call support on rotation basis.

 Ability to master new concepts quickly, incorporates the latest technology, and develops business

 solutions that increase efficiency, productivity and profitability.

Having understanding of Aviation domain.

Must have worked in support environment.

Excellent in working directly in a customer service environment.

Excellent interpersonal skills are essential.

Strong work ethics as well as excellent oral and written communication skills

Handling issues independently and grooming the team.


Company Profile:

We are a Digital Airport Company, and we transform Airports and its related experiences through Digital Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport Services focused on Airports and their related domains enabled through Technology Solutions, IT Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have built significant experience in this sector over the past few years.

We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products. We are building digital and transformation capabilities to complement the IT Managed service to create value for our customers. The current leadership of the company has both domestic and global experience in building and running high performance Digital First, Service organizations and over 20+ years in the ITES sector.

As we embark on taking WAISL to the next level and we focus on – larger revenue, a larger customer base (Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization (People, System Engineering).  Current revenues are at approx. US $50 million, largely secured by long-term contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and global airports and related adjacencies.

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