Position brief:
We are seeking a highly motivated and skilled individual to join our team as an L1 Unix Support Engineer. The successful candidate will be responsible for providing first-level support for Unix-based systems, ensuring the smooth operation of our infrastructure, and resolving any technical issues that may arise. This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Required Soft Skills
∙ Highest standard of integrity and ethics
∙ Ability to think critically and analytically to assess complex situations Result orientation and proven execution capability.
∙ Excellent oral & written communication skills
∙ Good leadership skills to inspire and motivate teams to execute strategic initiatives effectively.
∙ Comprehensive understanding of the organization’s industry, market dynamics, and competitive landscape.
Key Responsibilities:
∙ Perform advanced system administration tasks for Unix-based servers, including installation, configuration, maintenance, and troubleshooting.
∙ Monitor system performance, analyze system logs, and implement proactive measures to optimize server performance and availability.
∙ Implement and maintain security measures to protect Unix servers from unauthorized access, malware, and other security threats.
∙ Plan and execute system upgrades, patches, and migrations in accordance with established change management procedures.
∙ Collaborate with other IT teams to design and implement solutions that meet business requirements and align with industry best practices.
∙ Provide technical guidance and support to junior team members and assist in their professional development.
∙ Participate in on-call rotation and respond to system alerts and emergencies in a timely manner.
∙ Document system configurations, procedures, and troubleshooting steps to ensure knowledge sharing and continuity of operations.
Experience and Qualification
∙ Bachelor’s degree in Computer Science, Information Technology, or a related field.
∙ 3-4 years of experience in Unix/Linux system administration or technical support role.
∙ Strong understanding of Unix operating systems (e.g., Linux, Solaris, AIX) and related technologies.
∙ Knowledge of shell scripting and automation tools for task automation and system monitoring (e.g., Shell scripting, Perl, Python).
∙ Familiarity with virtualization technologies (e.g., VMware, KVM) and cloud computing platforms (e.g., AWS, Azure) is a plus.
∙ Excellent troubleshooting skills and the ability to analyze and resolve technical issues independently.
∙ Strong communication skills and the ability to interact effectively with technical and non-technical stakeholders.
∙ Certifications such as CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or similar are preferred but not required.
Collaboration and Stakeholder Management:
∙ Collaborate with IT teams and business stakeholders to understand network requirements and align network services with organizational goals.
∙ Coordinate with vendors, service providers, and external partners to ensure smooth network operations and service delivery.
∙ Communicate network-related updates, issues, and project statuses to relevant stakeholders.
∙ Act as a technical escalation point for network-related incidents and provide timely resolution.
Documentation and Reporting:
∙ Maintain accurate and up-to-date documentation of network infrastructure, configurations, and processes.
∙ Prepare regular reports on network performance, incidents, and capacity utilization.
∙ Contribute to the development of network-related policies, procedures, and guidelines.
Company Profile:
We are a Digital Airport Company, and we transform Airports and its related experiences through Digital Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport Services focused on Airports and their related domains enabled through Technology Solutions, IT Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have built significant experience in this sector over the past few years.
We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products. We are building digital and transformation capabilities to complement the IT Managed service to create value for our customers. The current leadership of the company has both domestic and global experience in building and running high performance Digital First, Service organizations and over 20+ years in the ITES sector.
As we embark on taking WAISL to the next level and we focus on – larger revenue, a larger customer base (Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization (People, System Engineering). Current revenues are at approx. US $50 million, largely secured by long-term contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and global airports and related adjacencies.
