Designation: Senior Engineer ACS (Access Control System)
∙ Installation of Application software’s and troubleshooting related with application and end devices.
∙ To handle reported problems, analyzing them, giving workaround if required and applicable and deploying the final fix for the problem.
∙ Prepare daily /Weekly basis reports and share with customers.
∙ Creation of New SOP, revision of SOP and SMTD.
∙ Identify the Risk and SPOF in ACS system, do regular update with customer.
∙ Identify the EOL/EOSL
∙ Verification of Activities done by L1 support.
∙ Respond & Management of Calls regarding ACS package for L2 support.
∙ Coordinating with the L1 support for all reported Field calls.
∙ Providing Technical Support to L1 Team on Site.
∙ Asset tracking & Spare management.
∙ Failover Testing of application/Servers.
∙ To provide technical support for Installations, Preventive Maintenance and Breakdown Repairs based on desired SLA.
∙ Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting adhering to resolution time.
∙ To Configure, test, maintain ACS end devices.
∙ Responsible for diagnosing hardware and software problems and replacing defective components if required.
∙ To keep Monitor system performance, Perform data backups on Daily Basis.
∙ Capable to identify the positive and Negative Risks within the system and their work around.
∙ Responsible for ACD incident troubleshooting and rectification of escalated complaints.
∙ Troubleshooting of critical/escalated issued and providing service whenever required.
∙ To ensure regular checkups of all ACS equipment, Servers, and application of the entire complex.
∙ Responsible for testing restoration of system by using Backups.
∙ Device firmware upgradation.
∙ Configuration Changes in AC2000 as per user’s requirements.
∙ Flexible for 24x7x365 Shifts work culture.
Qualifications:
Bachelor’s/Diploma degree in computer science, Information Technology, or related field.
∙ than 7 years of experience in managing large-scale enterprise network infrastructures.
∙ Profound knowledge of Access Control Applications and products architecture
∙ Advanced level of product and hardware knowledge
∙ Strong expertise in security measures.
∙ Strong knowledge of network infrastructures, protocols, and standards such as TCP/IP, DNS, DHCP, OSPF, BGP, etc.
Company Profile:
We are a Digital Airport Company, and we transform Airports and its related experiences through Digital Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport Services focused on Airports and their related domains enabled through Technology Solutions, IT Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have built significant experience in this sector over the past few years.
We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products. We are building digital and transformation capabilities to complement the IT Managed service to create value for our customers. The current leadership of the company has both domestic and global experience in building and running high performance Digital First, Service organizations and over 20+ years in the ITES sector.
As we embark on taking WAISL to the next level and we focus on – larger revenue, a larger customer base (Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization (People, System Engineering). Current revenues are at approx. US $50 million, largely secured by long-term contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and global airports and related adjacencies.
