Senior Service Delivery Manager- DataCenter Services

Experience: 15 - 22 Years
Job Location: New Delhi
Number of positions: 1

Position brief:

As a Service Delivery Manager in Data Center Services at [Company Name], you will play a pivotal role in ensuring that our data centre operations are efficient, reliable, and aligned with our business objectives. You will be responsible for managing all aspects of service delivery, overseeing a team of IT professionals, and ensuring customer satisfaction by delivering high-quality services consistently.

Location: New Delhi

Role & Responsibilities:

The role of the candidate will be:

∙ Manage the delivery of compute services, including server management, virtualization, and cloud infrastructure, ensuring high availability and optimal performance.

∙ Develop and maintain strong relationships with clients, understanding their business needs and ensuring their IT requirements are met with effective compute solutions.

∙ Oversee service level agreements (SLAs), ensuring all service metrics are achieved and client expectations are met or exceeded.

∙ Lead a team of IT professionals, fostering a collaborative environment, mentoring staff, and driving them towards excellence in their roles.

∙ Coordinate with other IT departments to integrate compute services with broader IT infrastructure and solutions.

∙ Manage projects related to upgrades, migrations, and new implementations within the compute domain.

∙ Prepare and manage budgets related to computing resources, ensuring cost-effective resource allocation.

∙ Regularly report on service delivery performance, challenges, and successes to senior management and relevant stakeholders.

∙ Ensure compliance with industry standards and regulatory requirements related to data security and data privacy within the compute environment.

∙ Stay updated with the latest trends in computing technology and incorporate best practices into service delivery strategies.

Required Soft Skills

∙ Highest standard of integrity and ethics

∙ Ability to think critically and analytically to assess complex situations Result orientation and proven execution capability.

∙ Excellent oral & written communication skills

∙ Good leadership skills to inspire and motivate teams to execute strategic initiatives effectively.

∙ Comprehensive understanding of the organization’s industry, market dynamics, and competitive landscape.


Working Experience and Qualification

∙ Bachelor’s degree in computer science, Information Technology, Systems Engineering, or a related field.

∙ Minimum of 15 years’ experience in a service delivery role with a focus on compute services or IT infrastructure.

∙ Proven track record of managing IT services and leading IT teams.

∙ Strong knowledge of server architectures, virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure).

∙ Excellent organizational, leadership, and decision-making skills.

∙ Exceptional communication and interpersonal skills, capable of working with cross-functional teams and interacting with stakeholders at all levels.

∙ Certifications in ITIL, VMware, Microsoft, or similar technologies are highly desirable


Company Profile: 

We are a Digital Airport Company, and we transform Airports and its related experiences through Digital Interventions and with a strong service culture. As a leader in this space, we deliver world-class Airport Services focused on Airports and their related domains enabled through Technology Solutions, IT Operations, and Digital services. We provide end-to-end IT Concession at airports through which we have built significant experience in this sector over the past few years.

We have a strong and stable client portfolio which we aim to leverage and grow the Services portfolio and Services Business. This includes but is not limited to IT Managed Services and a couple of Services/Products. We are building digital and transformation capabilities to complement the IT Managed service to create value for our customers. The current leadership of the company has both domestic and global experience in building and running high performance Digital First, Service organizations and over 20+ years in the ITES sector.

As we embark on taking WAISL to the next level and we focus on – larger revenue, a larger customer base (Growth Engine), enhanced portfolio (Managed Services, New Digital Services/Products, Airport Services Platform etc.) and building a strong Digital Team backed by a strong Engineering DNA of the Organization (People, System Engineering).  Current revenues are at approx. US $50 million, largely secured by long-term contracts. Vision is to scale it up to $500 Mn in the next 5 years with a client portfolio of both domestic and global airports and related adjacencies.

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