Job role : Software Engineer

Job location : New Delhi

Experience : 1 – 3 Years.

JOB PURPOSE

We are looking for Application support engineer who will be responsible for the operational support and to ensure the availability and consistent performance of our corporate applications. Taking ownership of application related problems & pursues problem resolution and root cause analysis.

•  Incident management
• Problem management
• Change management

Key Accountabilities:

Support:

• Address user tickets.
• Troubleshoot the issues.
• preventive maintenance
• Pro-active check of applications
• Record technical issues and solutions in logs.
• Should handle unresolved issues.
• Help to create technical documentation and manuals.

Skills and Knowledge

• Excellent in working directly in a customer service environment.
• Knowledge of Application programming language like Java, PHP
•  Knowledge of Database like Oracle, SQL
•  Knowledge of Linux and Windows OS is preferable but not mandatory.
•  Excellent interpersonal skills are essential.
•  Strong work ethics as well as excellent oral and written communication skills.

Educational Qualifications:

B-Tech / BE/Diploma in Computer science

Relevant and total years of Experience:

1 – 3 years of experience as Application Support Engineer.