WAISL redefines airport experience and passenger journeys with contactless airport technology solutions and insightful data-driven interventions. Explore our thoughtfully designed digital solutions that transform every aspect of the next gen airport processes.
Airport Operations Centre (APOC)

In an era where technology is a driving force, the need for innovative IT solutions in airport management is pivotal to meeting the demands of a dynamic and growing aviation industry. After all, the ever-evolving landscape of air travel demands a paradigm shift in airport management, necessitating the implementation of next-generation IT solutions.

In response to the challenges and inefficiencies underscored by the COVID-19 pandemic and the subsequent recovery phase, airports worldwide are recognizing the imperative for a new approach to airport operations. The way forward is to address contemporary gaps in adaptability, collaboration, and data-driven decision-making – all of which directs towards embracing a paradigm shift.

Addressing these challenges, WAISL proudly introduces the Airport Operations Centre (APOC), a groundbreaking IT solution designed to usher airports into a new era of total end-to-end management. APOC serves as the catalyst for airports to ascend the maturity curve. It ensures comprehensive stakeholder collaboration, real-time process monitoring, and advanced data analytics for predictive decision-making. Airports that embrace APOC can unlock transformative benefits, including enhanced operational efficiency, increased handling capacity, reduced operational costs, and improved passenger experience. This innovative solution aligns seamlessly with the evolving landscape of aviation, positioning airports to navigate uncertainties with resilience and foresight.


As airports grapple with increasing passenger volumes, diverse aircraft fleets, and stringent security requirements, new-age technologies such as artificial intelligence, big data analytics, and the Internet of Things (IoT) enable predictive maintenance, real-time monitoring, and data-driven decision-making. The need for such next-gen technologies is underscored by the complexity and scale of modern airports, necessitating a holistic and integrated approach to meet the evolving demands of the aviation ecosystem. That’s where our next-gen Airport Operations Centre (APOC) comes in!

More than just being the next evolutionary step, the APOC is a significant leap forward in the aviation industry, bringing intelligence, efficiency, and innovation to every facet of airport management. It is an airport’s nerve centre where multiple internal stakeholders and organizations can collaborate to work in sync and enhance airport operations.


WAISL has unveiled India’s first truly digital APOC at HYD airport. It is empowering a wide range of airport stakeholders to enhance passenger experiences through smarter and more efficient operations in three critical areas: Terminal, Landside, and Airside.


The APOC is built on cutting-edge technology, including a locational intelligence and situational awareness platform, AI/ML capabilities, and a digital twin framework. This ensures the solution is not only scalable and easy to deploy but also provides actionable intelligence in real-time.


The Airport Operations Centre (APOC) by WAISL represents a paradigm shift in airport management, allowing organizations to transition seamlessly from reactive to predictive operations. Unlike traditional systems that respond to issues as they arise, APOC harnesses the power of advanced analytics and artificial intelligence to anticipate and forecast potential disruptions, imbalances, or inefficiencies in airport operations. By integrating real-time data from various sources, including terminals, landside areas, and airside operations, APOC provides a comprehensive and dynamic view of the entire airport ecosystem. This predictive capability enables airport stakeholders to proactively address challenges before they escalate, optimizing resource allocation, enhancing passenger experiences, and ensuring the smooth and efficient functioning of the airport. APOC’s ability to predict and preemptively manage scenarios transforms airport operations into a proactive and strategic endeavour, fostering a more resilient and agile aviation ecosystem.


At WAISL, we prioritize a client-centric approach. The APOC is designed to empower airport stakeholders with a one-glance visualization of all relevant processes in real time. We collaborate closely with our clients, incorporating their feedback and ensuring seamless integration into existing operations.


The APOC enables the Operations Teams to steer, monitor, and manage airport performances. From scenario-based planning to day-to-day operations, it anticipates imbalances, identifies disruptions, and ensures a continuous balance between airport demand and capacity.


In the dynamic landscape of the aviation industry, WAISL’s Airport Operations Centre (APOC) emerges as a transformative solution, addressing the evolving challenges while aligning with the industry’s sustainability goals. In the face of substantial shifts in traveler behaviour, APOC empowers airports to provide an altered travel experience, ensuring operational efficiency and passenger satisfaction. By offering real-time insights into terminal, landside, and airside operations, APOC enables proactive decision-making, minimizing disruptions and optimizing resource utilization. Moreover, as the aviation sector aligns with global initiatives for sustainable practices, APOC plays a pivotal role. Its advanced analytics and predictive capabilities not only enhance operational performance but also contribute to the aviation industry’s overarching goal of achieving net-zero emissions by 2050. WAISL’s APOC stands as a beacon, not only meeting current challenges head-on but also propelling the aviation industry toward a more sustainable and resilient future.


Did you know? WAISL’s APOC has already been deployed at the below locations. Come, explore real-world implementations, showcasing how these airport ecosystems have transformed their operations, increased efficiency, and elevated the overall passenger experience.


1. What is WAISL’s Airport Operations Centre (APOC)?
A: WAISL’s APOC is the next-generation Airport Operations Control Center, revolutionizing Airport Operations, Airlines, and Passenger Experiences. It’s a comprehensive solution enabling total end-to-end airport management.

2. How does APOC contribute to Total Airport Management?
A: APOC empowers airports by managing Terminal, Landside, and Airside areas. It optimizes passenger flow, IT operations, crowd management, forecourt analytics, parking intelligence, air traffic analytics, and more.

3. What makes APOC a game-changing Airport Solution?
A: APOC provides situational awareness, predictive solutions, and is AI/ML-enabled. It offers actionable intelligence, is scalable, and easy to deploy, making end-to-end operations intuitive, incisive, and immersive.

4. What are the key services offered by APOC?
A: APOC services include Steering Airport Performance, Monitoring Airport Performance, Managing Airport Performance, and Post-operations Analysis. It refines performance standards, performs real-time surveillance, and initiates assessments during disruptions.

5. How does APOC handle disruptions and imbalances in airport operations?
A: APOC anticipates imbalances, handles disruptions, and continuously balances airport demand and capacity. It enables stakeholders to communicate, coordinate, and collaborate during normal and disrupted operations.

6. What role does APOC play in post-operations analysis?
A: APOC’s Post-operations Analysis service evaluates disruptions, assesses performance plan actuality, identifies necessary improvements, and ensures mitigation actions were suitable to solve disruptions.

7. How does APOC use predictive and prescriptive analytics for airport transformation?
A: APOC employs predictive analysis for automatic plan creation, real-time KPI monitoring with alerts, and post-ops KPI trend analysis. It uses predictive algorithms for pre-empting bottlenecks and provides prescriptive insights on resource allocation.

8. How is APOC integrated with various systems and data sources?
A: APOC interfaces with cameras, Wi-Fi, displays, and various airport systems such as AODB, TRUSS, CUSS, BHS, BMS, SBD, e-gates, etc. It also integrates with IT systems for monitoring compute, storage, and network status, and smart sensors at the perimeter.

9. What sets WAISL apart for delivering APOC solutions?
A: WAISL stands out due to its extensive Airports Domain Experience, Technical Expertise in digital transformation, and Operational Expertise in managing large airport ecosystems. It delivers seamless travel experiences with a strong service culture.

10. How can airports benefit from implementing APOC?
A: Airports can benefit from APOC by achieving world-class passenger experiences, improving operational efficiency, ensuring safety and security, and gaining insights through real-time analytics. It transforms the airport’s overall performance and enhances the travel experience.

All in all, WAISL’s APOC is not just a solution; it’s a game-changer for the aviation industry. With a focus on innovation, technology, and client collaboration, it brings a new era of Total Airport Management, making end-to-end operations intuitive, incisive, and immersive.

Ready to revolutionize your airport operations with APOC? Fill out the form below to get in touch with our experts and explore how WAISL’s APOC can transform your airport management.

WAISL’s Automated Passenger Processing system – APPS, digitally enables Passenger Processing at airports – making them safe, convenient with automated verification, and managing revenue leakages – WAISL has introduced a uniquely customizable APPS solution that is hardware agnostic, prudent, flexible, scalable, manageable, data-rich, secure, and sustainable.

APPS facilitates in paperless, contactless, and seamless journey experience for passengers. It provides real-time passenger data and insights to Airport operators and terminal operations directly and is a single source of truth for the passenger reconciliation and billing for airport operators. The solution has been integrated and tested with MOCA’s (Ministry of Civil Aviation, India) DigiYatra framework; a framework like the IATA travel Pass that facilitates a seamless “face as a boarding pass” journey at the Airport. The solution is also IATA one ID ready. Some of the impacts and benefits observed after implementing APPS at leading Airports are:

  1. Enabling compliance monitoring and benchmarking with best practices and efficient usage of resources
  2. Retail Optimization with dwell time improvements. with complete visibility of passengers across the terminal journey.
  3. Airport Queue management enhancing passenger throughputs by up to 3X

Built on the backbone of the APPS, DigiFly helps airport operators to facilitate a seamless passenger experience from the entry gate to the boarding gate. DigiFly does this by weaving together key passenger day of journey attributes into a single view at all touch points throughout the airport journey.

Airport Operator, Airline, Security, and Ground staff need not worry about Manual checks of boarding passes, identity, or fragmented customer information points across CUSS, CUPPS, and DCS with our unique Hardware and Software agnostic solution. DigiFly helps your passengers breeze through the airport. To achieve this agnostic approach DigiFly comes with ready API connectors built for swift integration with Egates, Facial capture devices, Scanners, Kiosks, and other peripheral devices. On the backend, solution is integrated with AODB, BHS, and leading Airline DCSs. DigiFly offers unmatched scalability to incorporate future third-party systems or hardware using web services.

Airlines and Airports, around the world, are harnessing Biometric technologies for better passenger experience, automation, and boosting efficiencies.

Biometric Enabled Seamless Travel (BEST) is an extension of Automated Passenger Processing Solution that can help fast-track airport biometric implementations through its open, API-driven web services architecture.

With BEST, Airports can simply plug and play with any of the leading identity management, facial capture, and matching solutions. BEST is IATA one ID, DigiYatra ready to facilitate Face as Boarding Pass journey from the entry gate to Boarding Gate.

Retail is an important facet in creating greater value for both passenger experience and non-aero revenue areas in Airports. It is key for the Airport Retail Environment to adapt and cater to the ever-growing and changing customer retail, shopping and service expectations. Along with creating platforms for the growth and smooth functioning of retail partners, the in-depth understanding of passenger behavior and optimizing retail is vital in the Airport Retail Environment. WAISL, with its large network and partnership with Airports along with in-depth insights which extend beyond traditional BI, enables progress and growth in retail at Airports. WAISL is working on innovative solutions that help passenger dwell time at the airport, optimize costs and improve revenue. These solutions include both in-PoS and out-of-PoS interventions and address workflow automation, digital payments, and targeted traveler engagement.

From flight operations to passenger experiences, the plethora of operations in the Airport Ecosystem requires in-depth understanding along with a proactive approach to ensure the smooth functioning of an Airport. Leveraging this huge amount of data to improve decision-making, operations effectiveness, efficiency and customer experience is among the foremost objectives to provide world-class Airport services. Data-driven airport analytics paves the runway to visualizing and flying towards a greater future for Airports. WAISL provides turn-key consulting and solutions to leverage data involving-

  1. Data Integration and Business Intelligence solutions involving data warehouse, marts and reporting.
  2. Big Data analytics involving descriptive and insights extraction from several million records
  3. Use case development for valuable predictive analytics