Job Location – New Delhi

Job Purpose –

The function reports to the IT Platform Manager. Purpose of this role is to:

1. Administer the manageengine ITSM, ITAM and ITOM solution suite at WAISL and customers.
2. Engineer the integration with other systems of WAISL and customers for system & application monitoring and automation of SLA reporting.

Key Accountabilities –

1. Implementation of Manageengine workflows and modules.
2. Managing the design, configuration and setup of the various components of the Manageengine solutions, both on prem and on cloud.
3. Day to day administration of Manageengine ITSM, ITAM and ITOM modules (Enterprise Service Desk, Op Manager, App Manager, AD360, VM+).
4. Integration with other WAISL systems and applications (for ITOM, SLA monitoring etc).
5. User configuration, profile configuration, CI configuration/changes.
6. Triggering of asset discovery processes.
7. Configuring ITOM thresholds and managing them on an ongoing basis based on evolving business requirements.
8. Creating alert thresholds, alarms etc.
9. Triggering periodic archival/repatriation of data from Manageengine.
10. Carryout other operational management and system administration tasks on the manageengine suite as defined by WAISL to facilitate smooth running of Manageengine tools and to facilitate meeting the customer requirements.
11. Integration with various other WAISL and client IT systems and applications as per business needs.

Educational Qualification – 

– Any degree, preferably Computer-science/Electronics related (BCA, B.E etc)

OR

Any Polytechnic Diploma, preferably Computer-science/Electronics related (BCA, B.E etc)

∙ ITIL Foundation certified

Preferably, certified in one of the following products: Manageengine, BMC, Servicenow. Alternatively, two years of experience managing these platforms is preferred.

Experience – 

5-6 years of total experience supporting a large, on-site, production environment, managing one or more of the following platforms: Manageengine, BMC, Servicenow.

Essential Skills – 

1. Technical skills administering any of the most popular ITSM, ITAM & ITOM platforms such as Manageengine, Servicenow, BMC
2. Excellent communication skills (Reading/Writing/Speaking) in English and Hindi
3. Team player with strong inter-personal skills
4. Ability to multi-task and prioritise workload
5. Good track-record in providing customer service and managing relationships
6. Good knowledge of MS Office, Teams and other collaboration tools
7. Knowledge of use any ITSM tools (assigning actions, administering, etc)

Preferrable Skills –

1. Preferable to have some technical knowledge in one or more of the following fields – Networks, Windows administration, Applications