Job role: Sr. Software Engineer

Job location: New Delhi

Experience: 5 – 10 Years.

JOB PURPOSE

We are looking for Application support engineer who will be responsible for the operational support and to ensure the availability and consistent performance of our corporate applications. Taking ownership of application related problems & pursues problem resolution and root cause analysis.

• Incident management
• Problem management
• Change management

Key Accountabilities:

Support:

• Address user tickets for Application support.
• Troubleshoot the issues at L2 level.
• preventive maintenance for Applications.
• Pro-active check of applications.
• Record technical issues and solutions in logs.
• Providing KT to team and grooming them.
• Should handle unresolved issues.
• Help to create technical documentation and manuals.

Skills and Knowledge:

• Understanding Aviation domain.
• Must have worked in Application support environment.
• Working knowledge of Advance Java or PHP with Oracle/MS SQL/MTSQL/MS Access.
• Excellent in working directly in a customer service environment.
• Excellent interpersonal skills are essential.
• Strong work ethics as well as excellent oral and written communication skills
• Handling issues independently and grooming the team.

Educational Qualifications

B. Tech / BE/Diploma in Computer science

Relevant and total years of Experience

5 – 10 years of experience as Application Support Engineer.