Experience: 3-5 Years

  • L2 Support – DigiFly

    Key Responsibilities Minimum 3 years of experience as a L2 support r or similar role Good understanding of Microsoft SQL Server Monitor the resources of the servers Basic understanding of Networking Basic understanding of infrastructure setup. Basic understanding of web servers Basic understanding of Ticketing Tools Support L3 resource for preparing the RCAs incase of […]

  • Shift Lead – CSD

    Central Service Desk (CSD) – Monitoring of call attending & speed of answer of CSD Executives and ensure to meet SLAs for CSD parameters. Incident Management – Monitor and intervene FCR process for resolution of tickets within SLA. Operational Metrics Creation of metrics related to the following – a) Productivity metric of CSD Executives performance b)  Feedback […]

  • Site Lead

    JOB PURPOSE These engineers should support E-Boarding solution and maintain 24X7X365 in the terminals. Job Responsibilities •Installation of Operating Systems (Manually & with Tools) •Excellent knowledge and compact experience in Windows Desktop. •Monitoring of resource utilization like main Disk utilization, memory consumption, I/O devices activities and Processor utilization by all Windows Desktops. • User Management […]