Job Role : Engineer PPS
Job Location : New Delhi
Experience : 3 – 5 years
Key Responsibilities:
Desktop Support:
∙ Provide frontline technical support for desktops, printers (thermal & LaserJet) , scanners (2D Barcode scanner) , and other peripherals.
∙ Diagnose and resolve hardware, software, and connectivity issues promptly to minimize downtime and ensure uninterrupted airport operations.
∙ Install, configure, and update desktop/laptop systems and software applications as required.
Maintenance:
∙ Perform daily/weekly maintenance of Hardware/software (Printer, desktop, and other peripheral devices)
∙ Assist in troubleshooting network connectivity issues and implementing solutions to optimize network performance.
∙ Monitor network, device & system performance and take the corrective action.
User Training and Documentation:
∙ Develop and deliver user training sessions on the proper use of desktop systems and software applications.
∙ Create and maintain comprehensive documentation, including user guides and troubleshooting resources, to empower airport staff to resolve common IT issues independently.
IT Asset Management:
∙ Maintain an accurate inventory of all IT assets, including desktops, laptops, peripherals, and software licenses.
∙ Track hardware and software purchases, warranties, and maintenance agreements, and plan for timely replacements and upgrades as needed.
∙ Ensure compliance with asset management policies and procedures to optimize resource utilization and budgetary efficiency.
Qualifications and Skills:
∙ Bachelor’s degree in computer science, Information Technology, or a related field.
∙ Proven experience in desktop support and system administration, preferably in a high-demand environment such as an airport.
∙ Proficiency in troubleshooting hardware, software, and network issues, with a strong understanding of Windows and/or Linux operating systems.
∙ Familiarity with endpoint security solutions, network protocols, and ITIL best practices.
∙ Familiarity with network protocols, TCP/IP, DHCP, DNS, VPN, etc.
∙ Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
∙ Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving IT issues.
∙ Relevant certifications such as CompTIA A+, Network+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Working Conditions:
∙ This role may require occasional evening, weekend, or holiday work to accommodate maintenance activities or respond to critical incidents.
∙ The position may involve working in a dynamic and occasionally noisy airport environment, requiring the ability to remain focused and adaptable to changing priorities.
