At WAISL, we are paving the way for innovation in aviation. And we invite you to be a part of this opportunity to drive transformative change that contributes to improving the lives of millions worldwide. Our influential client base and commitment to excellence create an inspiring environment for talented individuals like you to thrive, innovate, and shape the future of airports, related ecosystems and air travel.

Associate Manager / Lead – Networks

Job Category: Information Technology
Experience: 5-8 Years
Job Location: Goa
Number of positions: 1


The role is Sr. Network Engineer and responsibilities include specialization in building

and deploying the service configuration including operational fault management for

LAN / WAN & security solutions, in this role, the individual will be engaging with

program employees, stakeholders, and executives to ensure appropriate and up-to-

date network & security technologies, Airport infrastructure and patch management.

The role also includes Level 2 technical support, troubleshooting, configurations,

documentation, network optimization and management of the LAN/WAN/ Security infrastructure ,

You will be responsible for providing guidance, instruction, training, and leadership

skills to inspire the team to perform at their optimum


What You Will Do

∙Managing the day-to-day activities of the team

∙Strong Working Experience in Network troubleshooting including LAN, WAN  & Security domains.

∙Developing and implementing a timeline to achieve targets.

∙Day-to-day operations management

∙Conducting training of team members to maximize their potential.

∙Responsible for responding to technical support calls from SITA customers.

∙Helping Team in Troubleshoot & resolve highly complex customer network & security issues.

∙Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)

∙Handling CISCO L3 and L2 Devices

∙Knowledge of Datacenter switching e.g., Cisco Nexus, ACI.

∙Knowledge of following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.

∙Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.

∙Strong working knowledge of IP, IPsec, and VPNs.

∙Responsible for delivering complex Maintenance and Monitoring activities for different customers.

∙Provide Incident Management support through the IC role in case of the main crisis.

∙Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed.

∙Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

∙Monitor performance and ensure system availability and reliability

∙Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.

∙Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

∙Managing and maintaining the operational integrity of the company’s security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.

∙Leverage knowledge articles to investigate and resolve second-line support calls assigned

∙Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime

∙Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

∙Schedule updates for customer services.

∙Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.

∙Handle customers’ technical enquiries as well as service-related enquiries.

∙Provide insights and recommendations regarding customers’ networks and their optimization.

∙Support knowledge sharing and training, both internally and with customer teams.



At least 5+ years of experience in the Information Technology / Telecom Industry.

∙Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges.

∙Must have the experience to work in a 24*7 support environment.

∙Hands-on experience with monitoring, Network diagnostic and analytics tools

∙Experience working with virtual and remote team members and stakeholders.

∙Excellent analytical and problem-solving abilities.

∙Excellent data presentation and reporting skills.

∙Working Experience on enterprise customers projects: Network & Security Solutions

∙Must have a strong understanding of Firewalls Architecture with hands-on experience.

∙Must have strong experience with Complex Routing & Switching Environments

∙Must possess strong experience with Virtualization Technologies

∙Good problem-solving skills

∙Good at organizing and multitasking.

∙Able to explain technical problems in simple terms.

∙Strong troubleshooting and problem-solving skills

∙Strong Customer Support and interpersonal skills are required.

∙Ability to work independently is critical

∙Prior experience in managing the team is a plus

∙Experience in implementing network patches

∙Degree or equivalent experience in Engineering, Computer Technologies, or Business

∙Change management/ Project Management knowledge (ITIL knowledge is a plus)

∙Strong communication & Analytical skills

∙Quality and process-oriented

∙Excellent verbal and written communication skills at all levels.

∙Results-oriented, high energy, self-motivated.


Additional Certifications




∙Cisco 300-415 ENSDWI


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