The role is Sr. Network Engineer and responsibilities include specialization in building
and deploying the service configuration including operational fault management for
LAN / WAN & security solutions, in this role, the individual will be engaging with
program employees, stakeholders, and executives to ensure appropriate and up-to-
date network & security technologies, Airport infrastructure and patch management.
The role also includes Level 2 technical support, troubleshooting, configurations,
documentation, network optimization and management of the LAN/WAN/ Security infrastructure ,
You will be responsible for providing guidance, instruction, training, and leadership
skills to inspire the team to perform at their optimum
What You Will Do
∙Managing the day-to-day activities of the team
∙Strong Working Experience in Network troubleshooting including LAN, WAN & Security domains.
∙Developing and implementing a timeline to achieve targets.
∙Day-to-day operations management
∙Conducting training of team members to maximize their potential.
∙Responsible for responding to technical support calls from SITA customers.
∙Helping Team in Troubleshoot & resolve highly complex customer network & security issues.
∙Experience in troubleshooting Cisco routers, switches & firewalls (ASA, Palo Alto)
∙Handling CISCO L3 and L2 Devices
∙Knowledge of Datacenter switching e.g., Cisco Nexus, ACI.
∙Knowledge of following routing protocols: BGP, OSPF; and optional for EIGRP, RIP.
∙Experience in using WAN circuits, e.g., Metro Ethernet, MPLS. VPLS, IPLC etc.
∙Strong working knowledge of IP, IPsec, and VPNs.
∙Responsible for delivering complex Maintenance and Monitoring activities for different customers.
∙Provide Incident Management support through the IC role in case of the main crisis.
∙Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed.
∙Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
∙Monitor performance and ensure system availability and reliability
∙Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
∙Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
∙Managing and maintaining the operational integrity of the company’s security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
∙Leverage knowledge articles to investigate and resolve second-line support calls assigned
∙Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime
∙Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
∙Schedule updates for customer services.
∙Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
∙Handle customers’ technical enquiries as well as service-related enquiries.
∙Provide insights and recommendations regarding customers’ networks and their optimization.
∙Support knowledge sharing and training, both internally and with customer teams.
At least 5+ years of experience in the Information Technology / Telecom Industry.
∙Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast-changing customer landscape and challenges.
∙Must have the experience to work in a 24*7 support environment.
∙Hands-on experience with monitoring, Network diagnostic and analytics tools
∙Experience working with virtual and remote team members and stakeholders.
∙Excellent analytical and problem-solving abilities.
∙Excellent data presentation and reporting skills.
∙Working Experience on enterprise customers projects: Network & Security Solutions
∙Must have a strong understanding of Firewalls Architecture with hands-on experience.
∙Must have strong experience with Complex Routing & Switching Environments
∙Must possess strong experience with Virtualization Technologies
∙Good problem-solving skills
∙Good at organizing and multitasking.
∙Able to explain technical problems in simple terms.
∙Strong troubleshooting and problem-solving skills
∙Strong Customer Support and interpersonal skills are required.
∙Ability to work independently is critical
∙Prior experience in managing the team is a plus
∙Experience in implementing network patches
∙Degree or equivalent experience in Engineering, Computer Technologies, or Business
∙Change management/ Project Management knowledge (ITIL knowledge is a plus)
∙Strong communication & Analytical skills
∙Quality and process-oriented
∙Excellent verbal and written communication skills at all levels.
∙Results-oriented, high energy, self-motivated.
∙Cisco 300-415 ENSDWI
∙CCDP, ITILV 4