Installing and integrating EPOS for all concessionaires by assessing business types and coordinating with internal & external teams. Address L2 incident management issues for EPOS applications. Revenue leakage control through CCTV monitoring & sales data reconciliation for billing.
∙ Understand the business model of the concessionaire.
∙ Provide solution based on their business requirements.
∙ Coordinate with internal and external teams to fulfil the new requirements of the concessionaire ensuring the benefit of existing users and business growth of the organization.
∙ Software installation and configuration based on the inputs of the respective teams in the stipulated time.
∙ Understand the data source of POS in Non-Native users.
∙ Suggesting the data pull mechanism complying the policies of GHIAL IT
∙ Collecting the inputs of data fields and developing the tool accordingly in coordination with vendor.
∙ Observe the data flow and validation, for a significant period post installation of tool.
∙ Declaring the outlet live post successful completion of the observation period.
∙ Resolving issues in coordination with vendor within the SLA.
∙ Ensuring the data availability for all concessionaires.
∙ Validating sales on a daily and monthly basis to ensure no discrepancy in coordination with BD.
∙ Submitting interface file to finance for billing.
∙ Sourcing MIS reports and sharing discrepancy reports to commercial team.
∙ CCTV monitoring for suspicious transactions leading to revenue leakage and reporting to commercial team.
∙ Finding void and discount transaction through EPOS reports and identify through CCTV recordings and reporting to commercial teams.
∙ Maintaining EPOS cameras and installing in all stores for RLC.
∙ Maintaining and issuing boarding pass scanners for all retailers to scan boarding pass for every transaction.
∙ Documenting and circulating to users on all new features included in EPOS.
Sign off for new concessionaires.
∙ Address user tickets
∙ Troubleshoot the issues.
∙ preventive maintenance
∙ Pro-active check of applications
∙ Record technical issues and solutions in logs.
∙ Direct unresolved issues to the next level of support personnel
∙ Help create technical documentation and manuals.
∙ Ensure data is available is up to date.
SKILLS AND KNOWLEDGE
∙ Experience in supporting various applications in an on-site environment.
∙ Experience working directly in a customer service environment.
∙ Excellent interpersonal skills are essential.
∙ Basic functional knowledge of retail and F&B applications.
Strong work ethics as well as excellent oral and written communication skills