At WAISL, we are paving the way for innovation in aviation. And we invite you to be a part of this opportunity to drive transformative change that contributes to improving the lives of millions worldwide. Our influential client base and commitment to excellence create an inspiring environment for talented individuals like you to thrive, innovate, and shape the future of airports, related ecosystems and air travel.

Engineer -IT

Job Category: Information Technology
Experience: 3-6 Years
Job Location: Hyderabad
Number of positions: 1


Installing and integrating EPOS for all concessionaires by assessing business types and coordinating with internal & external teams. Address L2 incident management issues for EPOS applications. Revenue leakage control through CCTV monitoring & sales data reconciliation for billing.

∙ Understand the business model of the concessionaire.

∙ Provide solution based on their business requirements.

∙ Coordinate with internal and external teams to fulfil the new requirements of the concessionaire ensuring the benefit of existing users and business growth of the organization.

∙ Software installation and configuration based on the inputs of the respective teams in the stipulated time.

∙ Understand the data source of POS in Non-Native users.

∙ Suggesting the data pull mechanism complying the policies of GHIAL IT

∙ Collecting the inputs of data fields and developing the tool accordingly in coordination with vendor.

∙ Observe the data flow and validation, for a significant period post installation of tool.

∙ Declaring the outlet live post successful completion of the observation period.

∙ Resolving issues in coordination with vendor within the SLA.

∙ Ensuring the data availability for all concessionaires.

∙ Validating sales on a daily and monthly basis to ensure no discrepancy in coordination with BD.

∙ Submitting interface file to finance for billing.

∙ Sourcing MIS reports and sharing discrepancy reports to commercial team.

∙ CCTV monitoring for suspicious transactions leading to revenue leakage and reporting to commercial team.

∙ Finding void and discount transaction through EPOS reports and identify through CCTV recordings and reporting to commercial teams.

∙ Maintaining EPOS cameras and installing in all stores for RLC.

∙ Maintaining and issuing boarding pass scanners for all retailers to scan boarding pass for every transaction.

∙ Documenting and circulating to users on all new features included in EPOS.

Sign off for new concessionaires.


∙ Address user tickets

∙ Troubleshoot the issues.

∙ preventive maintenance

∙ Pro-active check of applications

∙ Record technical issues and solutions in logs.

∙ Direct unresolved issues to the next level of support personnel

∙ Help create technical documentation and manuals.

∙ Ensure data is available is up to date.


∙ Experience in supporting various applications in an on-site environment.

∙ Experience working directly in a customer service environment.

∙ Excellent interpersonal skills are essential.

∙ Basic functional knowledge of retail and F&B applications.

Strong work ethics as well as excellent oral and written communication skills


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