JOB PURPOSE
The primary responsibility of local IT change ,problem & risk manager is to work with the Central team & promote usage of required processes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are required to & impacted by the processes of Change, Problem & Risk management.
The goal is to drive faster adoption, higher ultimate utilization of process, and proficiency with the change, risk & problem management strategies that impact employees who must use the ITIL & ISO 20 & 27K processes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.
Conduct periodic problem review of open problems & ensure SLA adherence w.r.t to concession agreement.
Enable the design, development, delivery, and management of key communications.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Provide input, document requirements, and support delivery of training programs.
Complete change management assessments.
Identify, analyze and prepare risk mitigation plans.
Support organizational design and definition of roles and responsibilities.
Coordinate efforts with other specialists
Integrate change, Problem & Risk Management activities into IT operations of Airports.
Evaluate and ensure user readiness.
Manage stakeholders.
Track and report issues
Define and measure success metrics and monitor change progress.
Manage the change, problem & Risk portfolio for the location.
Establishes policies and procedures to identify and address risks in the organizations services and IT processes.
Reviews and assesses risk management policies and protocols; makes recommendations and implements modifications and improvements.
Recommends and implements risk management solutions such as technical & non-technical risks w.r.t to Airports IT, security policies, business continuity plans, or recovery measures.
Reviews and analyzes metrics and data that could uncover risks associate with various domains.
Continual Service Improvement – SIP/QIP Domain Specific improvements w.r.t to Airport IT systems.
NC closure in Audits.
Vendor Management & coordination in resolving issues.
Self-Learning in across the domains to have a better understanding of the processes & airport IT.
Overseeing facility operations such as security, maintenance, and cleaning staffto ensure that work is performed in a timely manner.
Reporting KRI’s for Hyderabad & ensuring that all risks are well within limits.
Planning patch upgrades, ensuring minimum downtimes during change windows.
Ensuring Cyber security parameters & Vulnerabilities w.r.t to Servers, Storage & other Infra is compliant with the best practices & ISO 27001 requirements.
Facilitate VAPT , KRI & Other Audits both security & operations related for Hyderabad.
