KEY ACCOUNTABILITIES
- Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary to improve compliance coverage, as well as efficiency and effectiveness.
- ∙Initially should be able to work from scratch to deploy the asset management processes & procedures in a start up to bring up to basic level of maturity w.r.t SACM
- ∙Conduct PAV & CMDB Audits on a periodic basis to ensure that the organization’s systems, network, assets and software are based on sound, accurate configuration data all of which reduce risk and impact to the business.
- To maintain an updated Asset Database online for both Hardware and Software Assets.
- Verify the CMDB immediately after every IMAC activity and Change Activities.
- Monthly MIS Reports on Asset Management.
- Updating the Customer on the Details of the End of Life period for the Assets.
- Internal/External Asset Audit and reporting.
- Following the defined Procedures for Asset Management.
- Maintain the inventory of Spare Management.
- Maintain and track the AMC /Warranty details.
- Software License Management.
- Deployment of ITAM tool w.r.t CI’s tracking, monitoring, updating etc.
- Lead and provide guidance for all problem related issues across the client’s service. Address all other issues on time to avoid any impact.
- Work in collaboration with the Hardware and Software Teams, to create review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the lifecycle of all Assets.
- Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develop strategy and implement best practice frameworks for measuring, improving, monitoring, and reporting against SLA and KPI.
- Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting required by management.
- Participate and facilitate meetings as and when required by the account.