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At WAISL, we’re paving the way for innovation in aviation. And we invite you to be a part of this opportunity to drive transformative change that contributes to improving the lives of millions worldwide. Our influential client base and commitment to excellence create an inspiring environment for talented individuals like you to thrive, innovate, and shape the future of airports, related ecosystems and air travel.

Service Asset & Configuration Manager

Job Category: Information Technology
Experience: 10 - 15 Years
Job Location: New Delhi
Number of positions: 1

KEY ACCOUNTABILITIES

 

  • Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary to improve compliance coverage, as well as efficiency and effectiveness.
  • ∙Initially should be able to work from scratch to deploy the asset management processes & procedures in a start up to bring up to basic level of maturity w.r.t SACM
  • ∙Conduct PAV & CMDB Audits on a periodic basis to ensure that the organization’s systems, network, assets and software are based on sound, accurate configuration data all of which reduce risk and impact to the business.
  • To maintain an updated Asset Database online for both Hardware and Software Assets.
  • Verify the CMDB immediately after every IMAC activity and Change Activities.
  • Monthly MIS Reports on Asset Management.
  • Updating the Customer on the Details of the End of Life period for the Assets.
  • Internal/External Asset Audit and reporting.
  • Following the defined Procedures for Asset Management.
  • Maintain the inventory of Spare Management.
  • Maintain and track the AMC /Warranty details.
  • Software License Management.
  • Deployment of ITAM tool w.r.t CI’s tracking, monitoring, updating etc.
  • Lead and provide guidance for all problem related issues across the client’s service. Address all other issues on time to avoid any impact.
  • Work in collaboration with the Hardware and Software Teams, to create review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the lifecycle of all Assets.
  • Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
  • Develop strategy and implement best practice frameworks for measuring, improving, monitoring, and reporting against SLA and KPI.
  • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting required by management.
  • Participate and facilitate meetings as and when required by the account.

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