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CAREERS
The Airport domain is growing at a rapid pace – domestically at over 10% and internationally at about 5%, with over 50+ new airports coming up in the next 10 years. WAISL is the only one-of-its-kind in the aviation industry. We handhold the Airports to deliver their services efficiently and effectively. We partner with them on their journey of modernization and digitally transforming themselves.

Service Asset & Configuration Manager

Job Category: Information Technology
Experience: 10 - 15 Years
Job Location: New Delhi
Number of positions: 1

KEY ACCOUNTABILITIES

 

  • Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary to improve compliance coverage, as well as efficiency and effectiveness.
  • ∙Initially should be able to work from scratch to deploy the asset management processes & procedures in a start up to bring up to basic level of maturity w.r.t SACM
  • ∙Conduct PAV & CMDB Audits on a periodic basis to ensure that the organization’s systems, network, assets and software are based on sound, accurate configuration data all of which reduce risk and impact to the business.
  • To maintain an updated Asset Database online for both Hardware and Software Assets.
  • Verify the CMDB immediately after every IMAC activity and Change Activities.
  • Monthly MIS Reports on Asset Management.
  • Updating the Customer on the Details of the End of Life period for the Assets.
  • Internal/External Asset Audit and reporting.
  • Following the defined Procedures for Asset Management.
  • Maintain the inventory of Spare Management.
  • Maintain and track the AMC /Warranty details.
  • Software License Management.
  • Deployment of ITAM tool w.r.t CI’s tracking, monitoring, updating etc.
  • Lead and provide guidance for all problem related issues across the client’s service. Address all other issues on time to avoid any impact.
  • Work in collaboration with the Hardware and Software Teams, to create review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the lifecycle of all Assets.
  • Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
  • Develop strategy and implement best practice frameworks for measuring, improving, monitoring, and reporting against SLA and KPI.
  • Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting required by management.
  • Participate and facilitate meetings as and when required by the account.

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