- Maintaining wireless services without any issues (Login page,
OTP, MAC etc….) and attending ASQ surveys
- Support International Passengers for provisioning coupons
and maintain personal Identification data securely
- Basic Knowledge on Cisco wireless controller & monitoring.
- Calls to be tracked / updated / closed in ticketing tool
- Ensure Uptime, Availability and Performance of the individual
components of the Wi-Fi Infrastructure and the overall service.
- Monitoring the Access Point Performance Periodically and
resolve all the issues as per SLA in coordination with NOC and
other internal Teams
7.Cordinating with service provider for resolving ISP related
- Attending L1 network calls by coordinating with network team
- Periodic monitoring of the infrastructure and WLC to identify
the rogue access points/devices and recommend the action plan
to trace and eliminate the Rouge APs
- Resolution of calls to be done as per Passenger satisfaction.
- Maximize the usage of tool & monitoring to drive
productivity improvement in operations and sharing reports.
- Learning skills-On new Technology and networks Latest
Network architecture and devices
- Basic network troubleshooting on networks/Wi-Fi
Graduation/ Any Degree / Three Years Diploma